Welcome to Exotic Incense USA. This document is to help guide you through the process of ordering by mail. Numbered sections below will outline the process, and assist you in making decisions.
Because of the specialized, custom nature of what we do, we have very strict policies.
The Terms of Service of Exotic Incense USA also apply to ordering by mail.
We only accept payments by mail for wholesale orders because of our current processing limits with debit/credit card transactions. All payments sent by mail are 100% insured by Exotic Incense USA. We have never had a payment sent by mail lost.
Mail orders will not be valid if payment doesn't meet the guidelines below:
1-Choosing an TIER
The very first thing you need to do is create an account if you have not already done so. Once your account is created you will need to upgrade it. You can do this by going to the “Wholesale” section of the website and filling out the form on the bottom of the page. Just before the form is detailed information on the different TIER levels including product pricing and minimum order requirements. Once you submit the form, your account will be upgraded. This upgrade usually happens within minutes but can sometimes take up to an hour. Once your account has been upgraded, you will be sent an email. Inside that email you will find the address in which to mail your payment.
2-Placing Your Order
TIER/Mail orders work much like debit/credit card orders, the only difference being your payment will be sent by mail. Once your account has been upgraded, log in. The pricing on the website will then reflect the pricing in your customer group. Add the items you want to your cart and checkout as normal. TIER/Mail orders benefit from coupon codes and rewards just like debit/credit card orders, but your actual coupon code will slightly vary and give less of a % discount because of the already low pricing you get. Once your order is submitted online you will be given an order total, if your order is $300 or greater, check details located in the section below on shipping cost reimbursements. Starting with the red text. Once you have your order total you may send your payment, all products are inventoried, so if you can submit the order rest assured what you ordered is in stock and ready to ship.
3-Mailing Your Payment
Payment must be sent via USPS. We recommend sending your payment “Flat Rate”. With the Flat Rate Envelope service offered by USPS your payments will arrive fast, and you can track your payment. We currently accept completely blank money orders or cash. No personal or cashiers checks. Please do not send change, you may round your order total down. Fold your money order or cash inside of a piece of paper, on the paper include your order number. This will be used as well as the tracking number provided to connect a payment to an order. Once your payment is on the way, email us your tracking number and we will ship your order the day your payment is scheduled to arrive. If your order totals $300 or more, shipping your payment to us will cost you nothing. If your payment is sent Priority subtract $7 off your order total. If your payment is sent Express, subtract $23 off your order total. We receive Express envelopes next day. Priority envelopes take 2-3 business days to get to us. Remember, the day your payment arrives is the day your order will ship. All payments will be verified before orders are shipped. We have been accepting mail in payments since 2012 and no one has had their payments lost. As long as you provide a tracking number we will ship your order even if your payment is lost. If your bill is not paid within 7 days your order will be deleted and you will have to order again. This way we can be sure what you order is in stock.
4-Transit and Delivery
Generally, the post office is very good keeping up with delivery times. There are a few occasions, usually around the holidays, were delivery might de slightly delayed. This almost never happens with orders being sent Express. Regardless, if this happens we are willing to work with you to give you some sort of compensation for your shipping costs. In most cases, this will be in the form of reward points, which can be redeemed, same as cash at time of checkout. We cannot give cash refunds on shipping costs. If your order was shipped via free shipping we cannot give you compensation for your order being late. As retailers, we at Exotic Incense USA are responsible for the handling, processing, and shipment of our products. We also accept responsibility for the safe delivery of your orders. If we see that your order has stopped moving, after 7 business days, we will re-ship your order priority free of charge, with the exception of the holidays. We will include extras when your order is reshipped for the inconvenience. If you’re tracking information shows delivered, we cannot start an insurance claim for refund, or offer you any sort of compensation.. We are not responsible for your order once it is delivered. USPS we’ll not approve an insurance claim on an order in which the tracking information shows delivered. It is your responsibility to be in place to receive your order.
All orders are shipped via USPS. Currently, we offer one shipping option, which is USPS Priority. Priority shipping is 2-4 business days for delivery and is free for orders of $100 or more. Once your order has shipped a tracking number will be sent to the email address provided in the order. Track your order here or visit www.usps.com and enter your tracking number in the box located on the top left hand side of the page. Please allow up to 12 hours for tracking information to update on the post office website. Please note that sometimes tracking does not always update and errors can show, if you received the tracking email rest assured your order has shipped.
Pricing per Tier (level 6)
*Fill out the form below to have your account upgraded